Privacy Policy

Rising Starters Pty Ltd ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (risingstarterspainting.com.au) or engage our roof restoration and painting services.

1. Information We Collect

We only collect personal information that is reasonably necessary for us to conduct our business and provide our services to you. The types of personal information we may collect include:

• Contact details: Name, email address, phone number, and residential/property address.

• Service details: Information regarding your property, photos of your roof or property (for quoting, "before and after" records, and service delivery), and project requirements.

• Financial information: Billing details and payment information required to process invoices.

• Website data: When you visit our website, we may automatically collect standard log data, including your IP address, browser type, and interaction with our website (often collected via cookies).

2. How We Collect Your Information

We collect personal information in a variety of ways, including:

• Directly from you: When you request a quote, fill out a contact form on our website, call or email us, or provide information during an on-site inspection.

• Through our website: Via cookies or similar tracking technologies that help us understand how you use our site.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide accurate quotes and perform roof restoration and painting services.

• To communicate with you regarding your project, scheduling, and warranty information.

• To process payments, issue invoices, and manage our accounting.

• To respond to your inquiries and customer support requests.

• To market our services (e.g., using "before and after" photos on our website or social media—we will remove identifying details like house numbers unless we have your explicit permission).

• To comply with our legal and regulatory obligations.

4. Disclosure of Personal Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your personal information to:

• Third-party service providers: Such as our accountant, IT and website hosting providers, or marketing platforms that assist us in operating our business.

• Subcontractors: If required to assist in the completion of your project.

• Legal obligations: When required or authorized by law, such as responding to a subpoena or protecting our legal rights.

5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We use secure digital storage for business records and restrict access to personal information to authorized personnel only.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask that we correct any inaccurate, out-of-date, or incomplete information. To do so, please contact us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be published on our website with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a privacy-related complaint, please contact us at:

Rising Starters Pty Ltd ABN: 82 681 196 823 Email: admin@risingstarterspainting.com.au Website: risingstarterspainting.com.au